We value your satisfaction and strive to ensure a smooth shopping experience. Due to the sensitive nature of our products, we have a limited refund policy. Please read the following terms carefully before placing your order.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- The product was received damaged, defective, or incorrect.
- You notify us within 48 hours of delivery with clear photographic evidence.
- The product is unused, sealed, and in its original packaging.
2. Non-Refundable Items
We do not accept refunds or returns in the following cases:
- Opened, used, or tampered products
- Items without original packaging or labels
- Health, hygiene, herbal, or perishable products, unless damaged
- Orders placed by mistake or due to change of mind
3. Refund Process
To request a refund:
- Email us at support@farsanwadifoodproducts.online within 48 hours of delivery.
- Include your order number, contact details, and clear photos of the product and packaging.
- Our team will review your request and respond within 3-5 business days.
Once approved, the refund will be processed:
- To the original method of payment
- Within 7–10 business days, depending on your bank or payment provider
4. Order Cancellations
- Orders can only be cancelled if they have not yet been shipped.
- Contact us immediately for cancellation requests.
- Once shipped, the order cannot be cancelled or refunded unless it meets the damage/defect criteria.
5. Shipping Charges
Shipping costs are non-refundable unless the return is due to our error (wrong or defective product). In other cases, return shipping costs must be borne by the customer.
6. Contact Us
If you have questions about refunds or need help with an order, contact us at:
Email: support@farsanwadifoodproducts.online